Contact

How Can We Help Today?

Whether you have a question about a pool table, need help choosing the right golf simulator, or want an order update, we are happy to help.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@baseyard.net
Within 24 hours
Phone
+1-248-883-2603
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
Fastest response
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your game room or home setup, please refer to our Return Policy page for complete details on how to start a return.

Can I exchange an item for a different model?

We are happy to help with exchanges within the return window. Contact us with your order number and the item you would like instead, and we will walk you through the process.

How do I choose the right pool table size for my room?

Room size matters when selecting a pool table. You will want enough clearance around all sides for a full cue stroke. Send us your room dimensions and we can recommend the best table size for comfortable play.

Do golf simulators require professional installation?

Setup requirements vary by model. Some golf simulators are designed for straightforward at-home assembly, while others benefit from professional installation. We can help you understand what your chosen model needs before you buy.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Drop Us A Line

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Order Status or Tracking
Product Questions
Returns or Exchanges
Shipping Information
General Inquiry
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Quick Responses

Our team replies to every inquiry within 24 hours so your game room project stays on track.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

Premium Recreation

Owned and operated by Doubs LLC, we focus on quality pool tables, foosball tables, golf simulators, and more built for lasting play.

30-Day Returns

Not the perfect fit for your space? Our 30-Day Returns policy is designed to give you confidence with every purchase.